Collection: Return Policy

We hope you love what you ordered! But just in case you're not 100% satisfied, we've made the return process super easy.

Once our products are sold, we refuse to return them. Please be sure to check the price of the product before placing an order.

You can always contact us for any return questions at sales@copnflex.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective or damaged or if you received the wrong item so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
All Products are considered final sales. Please get in touch if you have questions or concerns about your specific item.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund.

We will NOT be including the original shipping fee because it is non-refundable.

Please Notes:

Return part items of your order may affect your eligibility for certain promotion events (the discount range may be downgraded, and the refund will be adjusted to the eligible discount range based on the remaining order).

All items are not eligible for price match.